1. Damaged or Defective Products
We accept returns if the plywood or material is found to be damaged, warped, or defective upon delivery. All products undergo quality checks before dispatch, but if you receive a damaged item, we will arrange for a replacement or full refund at no additional cost.
2. Return Timeline
Claims for damaged or defective products must be raised within 7 days of delivery. Please contact our customer support team immediately with photographic evidence of the damage. Returns requested after this period may not be accepted unless covered under our warranty policy.
3. Custom Orders
Custom-cut sizes, bespoke furniture designs, and made-to-order products are non-refundable. Since these items are manufactured specifically to your requirements, they cannot be resold. Please ensure all specifications are correct before confirming your order.
4. Return Process
To initiate a return:
- Contact our support team at support@tamiri.com or call +91 XXX XXX XXXX
- Provide your order number and clear photos of the damaged product
- Our team will review your claim within 24–48 hours
- Once approved, we will arrange pickup or provide return shipping instructions
5. Refund Processing
Once we receive and inspect the returned product, refunds will be processed within 7–10 business days. The refund will be credited to your original payment method. For cash-on-delivery orders, refunds will be processed via bank transfer to your provided account details.
6. Non-Returnable Items
The following items are not eligible for return:
- Products that have been cut, modified, or installed
- Items damaged due to improper storage or handling by the customer
- Products purchased during clearance or final sale events
7. Contact Us
For any questions regarding our refund policy, please contact our customer support team at support@tamiri.com or visit our Support Center.